Safety, content & privacy redressal
Grievance Officer
Use this channel for concerns about user content, account access, impersonation, harassment, privacy requests, or how a previous report was handled.
Contact details
Officer: Designated Ghoomza Grievance Officer
Channel: monitored email grievance desk
What to include
- • Your name, account email, and the username involved.
- • A direct Ghoomza link or report reference for the content or account.
- • A concise description, relevant dates, and the outcome requested.
- • For urgent personal-safety or intimate-content concerns, clearly mark the subject “URGENT”. Contact local emergency services where there is immediate danger.
The grievance desk targets acknowledgement within 24 hours and resolution within 15 days, while categories requiring faster action are prioritised under applicable law. A complex request may need identity or evidence checks.
Other controls
This page identifies the product’s operational grievance channel. It does not replace advice from qualified legal counsel or certify statutory compliance.